STORE POLICIES
PLEASE READ THIS SECTION TO IT'S COMPLETION. WHEN YOU PURCHASE FROM MY STORE, YOU ARE AGREEING TO ALL OF THESE TERMS.
RETURN POLICY
I DO NOT CANCEL OR REFUND ORDERS FROM THIS STORE.
No returns, order cancellations OR refunds will be processed from this store. I ask that you PLEASE be sure that you want to make the purchase before you buy! This applies to pre-orders as well as in stock purchases.
Pre-orders may take up to 10 weeks to arrive, and an extended wait time is NOT a valid reason to request a refund.
This policy is one way I can ensure that costs stay low for everyone!
I am, however, willing to do exchanges if:
✦The pin arrived with noticeable flaws such as missing enamel or problems with the metal. (It would have to be enough damage to make a Standard Grade/ Collector's Grade pin a Seconds Grade. I will NOT exchange anything that is not a major defect, and this does not apply to Seconds Grade purchases) I WILL NOT EXCHANGE ANYTHING THAT HAS BEEN DAMAGED BY MACHINERY RELATED TO SHIPPING. This means scratches, dents, etc. ARE NOT COVERED. For this kind of damage to be covered, PLEASE BUY INSURANCE.
✦ If the wrong item was sent! This does occasionally happen, I pack all orders myself and sometimes I can make mistakes! I will need a photo of the pin and an order number to do these exchanges!
✦ PLEASE NOTE: This does not apply to orders that have been damaged or lost in shipping. IF YOU DID NOT PURCHASE INSURANCE, I DO NOT GUARANTEE THE ITEM. Shipping insurance can be purchased from the shop, and it will insure up to 100$ AND will guarantee tracking on international orders!
✦ Whether or not damage to an item has occurred in shipping will be at my discretion.
QUALITY GRADING POLICY
Pin Quality Grading Scale was created by the shop owner of Faux Fox Studio (fauxfoxstudio.storenvy.com and @fauxfoxstudio on instragram).
Collector's Grade: "Best for pin board collectors! Guaranteed free of air bubbles, stray paint/glitter specs, metal plating defects (excluding backs) and low-fill or gouged enamel."
Standard Grade: Free of major defects but *may* exhibit minor imperfections such as minor scratches, minor smudging or minor air bubbles. These are extremely minor problems and are, for the most part, very hard to notice. Standard orders may be filled as collector's grade but are not guaranteed as such.
Seconds Grade: Multiple or major defects of the types mentioned above, or: peeling enamel, missing enamel, or other unexpected Problems. Typically these issues are minor, but can be a bit more major. The more noticeable the defect, the higher the discount will be.
Any order placed as a PRE-ORDER will be guaranteed as Standard Grade or above. Orders placed first will get priority of the most flawless pins (Collector's Grade). Thereafter, all collector grade and standard grade pins will be placed in one pile and sold as a regular purchase. Defective pins will be sold as "seconds" grade.
-
PLEASE NOTE: I rarely label pins as "Collectors Grade" Because enamel pins are HAND MADE ITEMS. I feel that it is unfair to expect hand made items to be 100% perfect all of the time! The beauty of hand made items is that they are all unique. Rest assured, I scrutinize my pins very harshly to insure quality.
Shipping
Please allow all orders 7 business days (mon - fri) to ship. I am a one woman operation and also a full time student! I primarily pack on the weekends, and ship Tuesday and Thursday. By purchasing from my shop, you are agreeing to this wait time!
All orders are shipped through USPS first class.
Shipping time estimates:
Domestic(U.S):
3-7 business days (Mon - Fri)
International (outside U.S)
7-31 business days (Mon - Fri)
-If for some reason your mail gets returned to me, you are expected to pay for shipping to have it sent again. Having the mail returned does not make my cancellation or return policy any less valid and I am not responsible for you putting in the wrong information. I simply cannot afford to pay to reship items due misinformation.
- Packages are sent in padded bubble mailers to ensure that your package arrives safely. I accept no responsibility for damage during transit OR lost packages. I can only help if you've purchased the package insurance upgrade!
- You may also purchase a shipping upgrade to receive tracking on international orders. Otherwise, they WILL NOT BE TRACKED ONCE THEY LEAVE THE U.S. Please note this before purchasing from my store.